The international rating agency MicroFinanza Rating (Italy) has assigned a social rating to MFO Arnur Credit LLP.

Arnur Credit has passed the international social rating assessment by the Italian company MicroFinanza Rating, certified by the World Bank Group – SGAP for the assessment of microcredit organizations and banks. According to the results of activities in 2011, the international socially oriented rating company Arnur Credit was assigned a social rating in accordance with internationally accepted standards "sBB".

According to the experts of the rating company, Arnur Credit has an effective ability to realize its goals and objectives in practice and promote assigned social objectives, a high probability of achieving their social goals. Social rating is an external, reliable, and responsible assessment of the institutional capacity of microfinance organizations (MFOs) for the practical implementation of their social mission and the achievement of social goals. This rating provides an objective conclusion on the social performance of the organization and provides an opportunity to compare a specific MFO with other microfinance organizations (MFOs) not only in the Central Asia region, but also around the world. Social rating plays an important role in strengthening the social responsibility of companies, as well as in increasing transparency and efficiency in the microfinance market.

Background: The international rating agency MicroFinanza Rating, founded in 2000, is one of the most active and experienced rating agencies in the microfinance industry in the world. MicroFinanza Rating specialists have carried out more than 480 projects in more than 60 countries. The head office of MicroFinanza Rating is located in Milan (Italy), the agency also has a network of regional offices in Latin America, the CIS countries, Southeast Asia and Africa.

Social responsibility towards employees

Employees are the most asset of Arnur Credit. The main goal of the company's HR policy is to optimize and stabilize the personnel potential, improve the system of production personnel management, and create a system of its social security. Arnur Credit adheres to certain principles, which are shared by the company's management and its employees.

Social responsibility to employees

• 1. Fair and timely remuneration for labor, as well as ensuring safe and favorable working conditions and creating all conditions necessary for career growth, personal and professional development of each employee. The remuneration procedure and the personnel motivation system are regulated by an internal act, the Regulations on the remuneration of employees of MFO Arnur Credit LLP, the Procedure on the procedure for awarding bonuses to employees of MFO Arnur Credit LLP. When forming the Staff Motivation Rules, Arnur Credit considers the following incentive principles: availability, gradualness, differentiation, complexity.
• 2. The company takes care of its employees, creating and maintaining an optimal social package for its employees: compensation for fuel and lubricants of personal vehicles used for business purposes, provision of cellular services, organization of corporate events. The company is responsible to its employees and their families for the strict observance of all norms stipulated by the Labor Code of the Republic of Kazakhstan and provides social protection to citizens affected by the Aral Sea ecological disaster. Employees of the company can always be sure that the processes of admission, dismissal, paperwork, remuneration, transfer of funds to the Pension Fund and the Social Insurance Fund, the provision of annual paid leaves, etc. will be resolved in accordance with the norms of labor legislation.
• 3. Arnur Credit is a successful, dynamically developing company, where career prospects are open for each employee. The best company leaders grow from line employees living in the interests of the company, knowing the company from the inside. We offer a rich training program for all employees and opportunities to develop within new job responsibilities. Thanks to our training program, new employees will learn how to prove themselves, their potential in the company. We know that the first weeks in a new workplace are the most difficult! It is this time that often determines the further success of our cooperation. Therefore, we pay special attention to the adaptation and professional training of new employees. The training center Arnur Credit uses various methods of personnel development: internal and external trainings conducted by experts, support and assistance of managers and colleagues, supervision over the work of specialists. Also, to determine the directions of the employee's development, assess the tasks assigned to employees, motivate, and stimulate staff, the Training Center conducts regular general online testing. We reveal talents of our employees and develop them.
• 4. We support the interaction of employees with managers of any level, exchange of ideas and suggestions. Arnur Credit builds relationships with its employees on the principles of long-term cooperation, mutual respect and strict fulfillment of mutual obligations, no discrimination in hiring, career advancement of employees. The company has a direct channel of communication with the Chairman of the Management Board and any employee of the company can personally ask a question of interest by making an appointment with the chief executive officer of the company.
• 5. For the timely training of specialists, Arnur Credit launched a distance learning platform in September 2017 - a joint project with Business & Finance Consulting (BFC). Thanks to the platform, employees and the company received the following opportunities:

• access to trainings for employees of remote offices at any time.
• saving time and costs for conducting field trainings.
• online certification and testing of potential employees without the need to visit the office.
• receiving automatic analytical reports based on the results of certification and testing.